Customers

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In line with identifying and setting its long term objectives, Arian Machine Rahbord has established a Customer Relationship Management (CRM) Unit. The mission of this team is to enhance two way interaction with customers and improve service delivery, aiming to understand their opinions and perspectives regarding Arian Machine Rahbord’s products and services. By carefully and transparently considering customers’ experiences with the company’s products, the team takes informed actions to address their needs. This collaboration helps Arian Machine Rahbord better meet customer demands and increase overall satisfaction.

The strategy of this unit is a customer centric business approach, emphasizing the development of strong communications and utilizing processes designed to attract, retain, and serve customers. The objectives of customer relationship management include identifying opportunities and minimizing customer issues, fostering customer loyalty, enhancing the company’s reputation, and reducing costs for clients.

The customer complaint handling mechanism is structured to ensure that corrective or preventive actions are promptly implemented for any issue. The success of this system requires continuous monitoring and review, and complaints must be addressed proactively. Furthermore, by optimizing factors such as time management, appropriate solutions, and proper maintenance, we have been able to increase customer satisfaction even further.

For any complaints, feedback, or suggestions, you can contact us at:
Phone (Internal Line): +98 21 48491000 ext. 528
Mobile: +98 902 899 6602