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استاندارد های کیفیت

Quality Standards

Free Periodic Service Schedule
Note: The purchase of lubricants and related filters is the responsibility of the customer. All filters and parts must be procured from Arian Machine Rahbord.

Spare Parts Department: +98 21 48491000 ext. 512 & 515 | Mobile: +98 990 021 7166
Service Department: +98 21 48491000 ext. 528 | Mobile: +98 902 899 6602

RowDescriptionService Type
1Change engine oil500 Hour Service
2Change engine oil filter500 Hour Service
3Change primary diesel filter500 Hour Service
4Change secondary diesel filter500 Hour Service
5Hydraulic tank evaporator filter500 Hour Service
6Test the machine’s hydraulic system500 Hour Service
7Test the engine system500 Hour Service
8Complete inspection of the machine500 Hour Service
9Check the machine’s performance500 Hour Service
10Check the engine and air conditioner belt tension500 Hour Service
11Change the air filter500 Hour Service
1All work performed in the 500-hour service1000 Hour Service
2Change the rotary gearbox oil1000 Hour Service
3Change the hydraulic tank return filter1000 Hour Service
4Change the pilot filter1000 Hour Service
1All work performed in the 500-hour service1500 Hour Service
2Complete replacement of the hydraulic system upon customer request1500 Hour Service
3Change the wheel oil upon customer request1500 Hour Service

Responsibilities and Duties of Arian Machine After-Sales Services
The responsibilities of the after-sales service unit are categorized in the following areas:

Pre-Delivery Inspections (PDI)

  1. Conducting inspections

Sending inspection feedback to the manufacturer

  1. Delivery and registration of the machine
  1. Preparing the handover report for the customer

The warranty period for the machine begins on the date of delivery to the customer.

Operator Training

Periodic Inspections

  1. Scheduled maintenance services
  2. Supply of spare parts
  3. Sending analytical reports to the manufacturer

 

Warranty

Review of warranty requests for repairs and parts

  1. Performing initial services
  2. Conducting warranty-period repairs
  3. Supplying parts during the warranty period
  4. Sending and following up defect reports to the manufacturer

Training

  1. Operator training
  2. Printed materials and publications
  3. Preparation of manuals related to machine operation (operation, service & maintenance, repairs, general training such as engine, hydraulics, and electrical systems) and spare parts manuals

Repairs

  1. On-site repairs at the customer’s location (field service)
  2. Repairs at the service unit site (central workshop)
  3. Analysis and pricing of repair labor

Spare Parts

  1. Ordering spare parts based on market analysis
  2. Identifying sources for parts supply
  3. Purchasing spare parts and analyzing/pricing for resale
  4. Storing parts in the warehouse

Selling parts to end users

Product Specification Feedback to the Manufacturer

  1. Recording, collecting, and analyzing feedback

Sending analysis reports to the manufacturer

  1. Warranty and Maintenance Services
  2. On-demand maintenance and service according to customer requests

In 2024, Arian Machine Rahbord’s after-sales services achieved second place in the after-sales service ranking and was ranked sixth among 27 evaluated companies.

استاندار های کیفیت
استاندار های کیفیت
Standard repair time and service fee
استاندارد های کیفیت
استاندارد های کیفیت
استاندارد های کیفیت
استاندارد های کیفیت

All after-sales services provided by Arian Machine Rahbord are covered by a repair warranty of 6 months or 500 hours (whichever comes first) from the completion of repairs and final delivery.